The Brain Drain
stops here.
Don't let your senior experts walk out with your competitive advantage. Torch is the AI Agent that actively interviews departing employees to capture context, contacts, and hidden processes—transforming them into usable Handover Guides.
No monthly commitment required. GDPR Compliant.
Static docs expire the moment you write them.
Asking an expert to "write it down" triggers the Polanyi Paradox. They document the routine, but forget the critical edge cases that crash production.
The hidden cost of replacement when a Top Performer leaves with undocumented knowledge.
Static Wikis
They become a 'Knowledge Graveyard'. No context, no updates, nobody reads them.
Screen Recorders
They capture clicks, not logic. Knowing *where* to click is useless if you don't know *why*.
Torch Active Inquiry
An AI that acts like your smartest new hire. It doesn't just record; it investigates.
Capture the 'Soft' Context that documents miss.
Torch adapts its questioning strategy based on the role. It knows that a Developer leaves behind code, but a Sales Director leaves behind relationships.
Technical & DevOps
Uncover the logic behind legacy systems, undocumented workarounds, and 'quick fixes' that hold the infrastructure together.
Sales & Leadership
Map key decision makers in client accounts and unwritten agreements. Torch asks about the *people*, not just the deal size.
Ops & Admin
Standardize the exception handling. Learn how experienced staff handle errors, vendors, and bureaucracy when the manual fails.
Don't wait for the exit interview.
The same Active Inquiry engine can be used to "clone" your top performers while they are still driving results.
Clone Best Practices
How does your top Sales Rep handle objections? How does your Lead Architect structure a microservice? Use Torch to extract their tacit method and train the juniors.
Internal Handovers
Moving a project from Dev to Ops? Or from an external agency to in-house? Run a Torch Session to capture the setup logic, ensuring zero downtime during the transition.
Strategy: Bypass Legal bottleneck via CTO.
Asset: Pre-cleared Security Annex (Loc: /Sales/Docs/v2).
You are only capturing the tip of the iceberg.
Standard offboarding collects Explicit Knowledge (files, logins, contacts). But 80% of business value lies in Tacit Knowledge: the intuition, context, and unwritten rules that actually make things work.
Explicit Knowledge
What employees can easily write down in a standard form. Easy to capture, but low strategic value.
- File locations & Folder paths
- Login credentials
- Official organizational charts
Tacit Knowledge
The 'how' and 'why' derived from experience. Hard to verbalize, impossible to replace.
- Context & Judgment "Why did we choose this architecture over the standard one?"
- Political Awareness "Who are the real decision makers in the client's office?"
- Exception Handling "What do we do when the documented process fails?"
The truth behind
the turnover.
Operational knowledge is only half the story. Torch uses Psychological Pattern Matching to uncover the hidden cultural friction points that drive your best talent away.
Dynamic Context Adaptation
The AI instantly modulates its inquiry strategy based on organizational seniority and role criticality. No static templates, just intelligent conversation.
Cultural Diagnostics
Identify toxic micro-cultures and silent disengagement patterns before they affect the rest of the team.
Retention Intelligence
Transform vague feedback into a prioritized retention roadmap. Fix the root causes of churn, not just the symptoms.
Strategic_Exit_Brief.pdf
Confidential AnalysisCore Drivers of Turnover
"High-performers in Logistics are leaving due to authorization delays, not salary. Recommend implementing 'Fast-Track' operational privileges."
Engineered for completeness.
Our proprietary 3-phase pipeline ensures no detail is left behind.
Active Interview
The expert chats with Torch via voice or text. The agent uses a dynamic context graph to identify vague answers and drill down until the logic is explicit.
Validation & Scoring
Backend agents analyze the transcript in real-time. If the Completeness Score is below 0.7, Torch asks clarifying follow-up questions immediately.
Asset Generation
The messy conversation is compiled into a clean, structured SOP (Standard Operating Procedure) in PDF, JSON, and Confluence-ready HTML format, ready for your internal wiki.
Pay per extraction.
No expensive monthly seats for empty chairs. Credits never expire.
Pilot Extraction
Ideal for testing the quality on a single departure.
Includes:
- 1 Full Torch Interview Session
- PDF, JSON & Confluence-ready HTML Deliverables
- Multi-topic Extraction Support
- 60 days Report hosting
Team Pack
For Engineering Teams & Scale-ups.
Everything in Pilot, plus:
- 5 Torch Sessions (Save €460)
- Up to 5 chatbots with your Knowledge Assets
- 6 Months Knowledge Hosting
- Enrich Knowledge Assets with your own documents
Managing high turnover or want to prevent exits? Contact Sales for unlimited access and retention solutions.
Common Questions
- Knowledge Enrichment: Upload your existing documents (PDFs, DOCX, PPTX, Manuals) to the Knowledge Base. Chatbots will combine the expert's wisdom with your official documentation.
- Multi-Agent Deployment: Configure up to 5 distinct Chatbots (e.g., one for "Logistics", one for "Sales"), assigning only relevant knowledge to each.
- Active Hosting (6 Months): The Team plan keeps your Knowledge Base and Chatbots active online for 6 months, allowing your team to query them daily without downloading anything.
- PDF: Professional, structured reports ready for sharing and archiving.
- JSON: Machine-readable format for integration with your systems and tools.
- Confluence HTML: Pre-formatted HTML files ready for direct import into your Confluence workspace. Simply download and paste into Confluence's HTML macro for instant documentation.
- For Technical Roles (Developers, DevOps, Engineers): Focuses on system architecture, undocumented workarounds, technical debt, and infrastructure dependencies. Questions dive deep into code logic, deployment processes, and troubleshooting procedures.
- For Sales & Leadership Roles: Emphasizes relationship mapping, client decision-making processes, unwritten agreements, and strategic insights. Questions explore key contacts, negotiation tactics, and market intelligence.
- For Senior Executives: Addresses strategic vision, organizational culture, high-level decision-making processes, and critical business relationships. Questions focus on long-term implications and strategic knowledge transfer.
- For Mid-Level Managers: Balances operational knowledge with team dynamics, process improvements, and cross-functional collaboration patterns.
- For Junior Staff: Concentrates on day-to-day procedures, tool usage, and practical workflows while identifying knowledge gaps that need to be addressed.
Your next resignation is already happening.
Don't let them take their experience with them.
Secure their Knowledge Now
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